Satisfaction and Exchange Policy

Our return policy lasts 90 days. If 90 days have passed since the delivery of the item (the carrier's announced package receipt date is binding), we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous materials, or flammable gases or liquids.

Other items that cannot be returned:

* Gift cards
* Downloadable software
* Some health and personal care items

To make a return, you must, within 45 days of the delivery of the item, a) provide us with a receipt or proof of purchase and b) notify us of your desire to return by email.

The purchase should not be returned to the manufacturer. We will contact you to clarify and resolve the issue.

There are certain situations where only a partial refund is possible:

* Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

* Any item returned more than 45 days after delivery.

The decision to issue a partial refund in the situations listed above will be handled on a case-by-case basis and is not automatic.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

An error in the order does not entitle you to a refund. The correct item will be sent to you free of charge upon receipt of the incorrect order. To be eligible for a refund, the item must have a defect. For more information, please contact us at contact@ominaly.com

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ominaly.com

Items purchased during special promotions

A special promotion is defined as an exceptional discount on our products during particular events or periods (Black Friday, Anniversaries, Christmas, New Year).

Only items purchased outside of these special promotions can be refunded. Unfortunately, items purchased during these promotions are not refundable.

Exchanges

We only replace an item if it is defective, damaged, or if there was an error in processing your order. In this case, we would appreciate it if you would a) take a photo or video of the defective or damaged item, b) send it to us by email at contact@ominaly.com and c) notify us of your claim. We will then contact you to resolve the situation.

Shipping

To return a product, we draw your attention to the fact that you must contact us at our email address before any shipment. We will send you the shipping details via email exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We advise you to use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item and cannot be held responsible in case of a problem.