WELCOME TO OMINALY

If you have any questions before or after placing an order, please refer to our Frequently Asked Questions below. If your question is still not addressed, feel free to contact us via the "Contact Us" page at the top or bottom of our site.

 

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please allow up to 3 business days for your order to be processed. Orders placed on Friday or over the weekend will not be processed until Monday morning, as we are not open on weekends. Once your order is processed, US deliveries can take between 7-14 business days, and international deliveries can take the full time listed above. We will send you tracking information as soon as your package ships via email or text.

 

WHY IS MY ORDER TAKING SO LONG?

Some of our products are custom-made at the time of order, others undergo manual quality control before being packaged and shipped; this is why it takes between 1 and 4 weeks for your order to be delivered from the date it was placed. Additionally, we do not keep a lot of stock on hand because it is too expensive, so most orders go into production after they are placed. Our customer service team can keep you updated on the status.

 

CAN I REPLACE A DAMAGED/INCORRECT ORDER?

We will replace your order free of charge if it is damaged or defective. In this case, simply contact customer service via the "Contact Us" page. For our full return policy, please see the link at the bottom of this page.

CAN I CANCEL MY ORDER?

Orders can only be canceled on the same day, as this disrupts our batch and inventory system. If you wish to cancel your order, please send us a message via the "Contact" page.