Help Center
WE REGULARLY RECEIVE QUESTIONS FROM OUR CUSTOMERS, HERE IS A LIST OF THE MOST FREQUENTLY ASKED QUESTIONS:
WHAT ARE YOUR PAYMENT METHODS?
Currently, we have various payment methods such as:
Paypal
Visa
MasterCard
American Express
I WANT TO CANCEL MY ORDER, IS THAT POSSIBLE?
Yes, you have 24 hours from the moment your order was placed.
Simply send us an email and we will cancel your order and refund you within 30 days.
ITEMS ARE MISSING FROM MY ORDER, WHERE ARE THEY?
We have several suppliers; when you place your order, each supplier is responsible for sending their product. Therefore, it is possible that you may receive several packages even if you only placed one order.
If you order 5 different items, you may receive 5 different packages that will arrive at different times (some faster, some slower).
However, if you order the same product 3 times, they will all be in the same package.
DO YOU SHIP INTERNATIONALLY?
Absolutely, we can ship your orders worldwide. However, free shipping is only valid for France. If you would like us to ship your purchases outside of France, send us an email and we will inform you of any additional costs.
HOW TO CONTACT YOU?
If you have any questions not listed on this FAQ page, you can write to OUR ADDRESS and our customer service will endeavor to respond within 24 hours.
MODIFICATIONS, RETURNS AND REFUNDS
Modification (before receipt)
- I changed my mind about my item, what can I do?
If you have changed your mind about your order, send us an email indicating the item to be modified and we will take the necessary steps. Please note that any order modification must be made within 2 hours of the initial purchase, no additional fees will be charged.
- Can I modify my item after receiving the confirmation email?
Unfortunately, no. All items confirmed by email are final and cannot be modified.
- What happens if my product is defective?
In case of a defective product, you have the option to receive the same product or simply be refunded after the return of the defective product.
Return
- I don't like my item, can I return it?
Returns are accepted (**) only if they do not exceed 14 days after receipt of the package. However, to guarantee a refund, all returned products must be in perfect condition. Return shipping costs are your responsibility. Proof of postage must then be sent to us by email as proof of delivery.
** Promotional items cannot be returned.
Modification (after receipt)
- Can I return the item and exchange it?
Provided the returned item is in perfect condition, exchanges are possible. Send us an email and we will take care of the rest. Return shipping costs are your responsibility, but the cost of the new shipment will not be charged to you.
- How long does it take for a refund?
Refunds can take up to 30 business days, depending on the payment system chosen at the time of purchase.
- I still haven't received my refund?
Please notify us immediately by email if you have not received it after 30 business days.
REFUNDS AND CANCELLATIONS
-What is your refund policy?
All purchased items can be refunded, subject to management's discretion and approval, under the following conditions:
Return requests are accepted within 15 business days of delivery.
Return requests are accepted within 15 business days of delivery. All items must be returned in their original condition, delivered with all parts and tags.
Damaged, defective or incomplete products cannot be exchanged.
An order can be canceled before it is shipped, however management reserves the right to refuse any cancellation of items if the request is made more than 5 hours after the initial purchase.
Return shipping costs are the responsibility of the buyer, unless the product is defective.
Management reserves the right to refuse any return or refund, and each case is subject to the sole decision of the company.
The company will not be responsible for errors in delivery addresses provided by the customer and will be subject to the return of the product before receiving a refund.
Any address change is subject to prior management approval, and shipped and/or completed orders are no longer subject to modification.
WHAT ARE YOUR PAYMENT METHODS?
Currently, we have various payment methods such as:
Paypal
Visa
MasterCard
American Express
I WANT TO CANCEL MY ORDER, IS THAT POSSIBLE?
Yes, you have 24 hours from the moment your order was placed.
Simply send us an email and we will cancel your order and refund you within 30 days.
ITEMS ARE MISSING FROM MY ORDER, WHERE ARE THEY?
We have several suppliers; when you place your order, each supplier is responsible for sending their product. Therefore, it is possible that you may receive several packages even if you only placed one order.
If you order 5 different items, you may receive 5 different packages that will arrive at different times (some faster, some slower).
However, if you order the same product 3 times, they will all be in the same package.
DO YOU SHIP INTERNATIONALLY?
Absolutely, we can ship your orders worldwide. However, free shipping is only valid for France. If you would like us to ship your purchases outside of France, send us an email and we will inform you of any additional costs.
HOW TO CONTACT YOU?
If you have any questions not listed on this FAQ page, you can write to OUR ADDRESS and our customer service will endeavor to respond within 24 hours.
MODIFICATIONS, RETURNS AND REFUNDS
Modification (before receipt)
- I changed my mind about my item, what can I do?
If you have changed your mind about your order, send us an email indicating the item to be modified and we will take the necessary steps. Please note that any order modification must be made within 2 hours of the initial purchase, no additional fees will be charged.
- Can I modify my item after receiving the confirmation email?
Unfortunately, no. All items confirmed by email are final and cannot be modified.
- What happens if my product is defective?
In case of a defective product, you have the option to receive the same product or simply be refunded after the return of the defective product.
Return
- I don't like my item, can I return it?
Returns are accepted (**) only if they do not exceed 14 days after receipt of the package. However, to guarantee a refund, all returned products must be in perfect condition. Return shipping costs are your responsibility. Proof of postage must then be sent to us by email as proof of delivery.
** Promotional items cannot be returned.
Modification (after receipt)
- Can I return the item and exchange it?
Provided the returned item is in perfect condition, exchanges are possible. Send us an email and we will take care of the rest. Return shipping costs are your responsibility, but the cost of the new shipment will not be charged to you.
- How long does it take for a refund?
Refunds can take up to 30 business days, depending on the payment system chosen at the time of purchase.
- I still haven't received my refund?
Please notify us immediately by email if you have not received it after 30 business days.
REFUNDS AND CANCELLATIONS
-What is your refund policy?
All purchased items can be refunded, subject to management's discretion and approval, under the following conditions:
Return requests are accepted within 15 business days of delivery.
Return requests are accepted within 15 business days of delivery. All items must be returned in their original condition, delivered with all parts and tags.
Damaged, defective or incomplete products cannot be exchanged.
An order can be canceled before it is shipped, however management reserves the right to refuse any cancellation of items if the request is made more than 5 hours after the initial purchase.
Return shipping costs are the responsibility of the buyer, unless the product is defective.
Management reserves the right to refuse any return or refund, and each case is subject to the sole decision of the company.
The company will not be responsible for errors in delivery addresses provided by the customer and will be subject to the return of the product before receiving a refund.
Any address change is subject to prior management approval, and shipped and/or completed orders are no longer subject to modification.